Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account on BiCupid, we collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, password, date of birth, gender identity, and location
• Profile Information: Photos, bio, interests, relationship preferences, physical characteristics, and lifestyle choices
• Communication Data: Messages, chat conversations, and other communications with other users
• Payment Information: Credit card details, billing address, and transaction history for premium services
• Verification Data: Government-issued ID or other documents for identity verification
• Support Communications: Information provided when contacting customer support

1.2 Information We Collect Automatically

When you use our services, we automatically collect certain information:

• Device Information: Device type, operating system, browser type, IP address, and device identifiers
• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• Location Data: Approximate location based on IP address or precise location if you enable location services
• Log Data: Server logs, error reports, and performance data

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social Media: Information from social media platforms if you choose to connect your accounts
• Identity Verification Services: Information from third-party verification providers
• Analytics Providers: Aggregated usage statistics and demographic information

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Provision

• Create and maintain your account
• Provide matching and recommendation services
• Enable communication between users
• Process payments for premium services
• Verify user identities and prevent fraud

2.2 Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Test and optimize platform performance

2.3 Communication

• Send service-related notifications
• Provide customer support
• Send marketing communications (with your consent)
• Notify you of policy changes or important updates

2.4 Safety and Security

• Monitor for suspicious activity and fraud
• Enforce our Terms of Service
• Protect user safety and platform integrity
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Other Users

Your profile information, photos, and messages are shared with other users as part of the dating service. You control what information is visible in your profile settings.

3.2 Service Providers

We share information with trusted third-party service providers who help us operate our platform, including:

• Cloud hosting and storage providers
• Payment processing companies
• Identity verification services
• Customer support platforms
• Analytics and marketing tools

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• Encryption: All data transmission is protected with SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Employee access to personal data is limited and monitored
• Regular Audits: We conduct regular security assessments and penetration testing

4.2 Operational Safeguards

• Employee training on data protection and privacy
• Incident response procedures for data breaches
• Regular backup and disaster recovery procedures
• Vendor security assessments and agreements

4.3 User Security

You can help protect your account by:

• Using a strong, unique password
• Enabling two-factor authentication
• Logging out of shared devices
• Reporting suspicious activity immediately

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use several types of cookies:

5.2 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. You can also opt out of targeted advertising through industry opt-out tools.

5.4 Other Tracking Technologies

We may also use web beacons, pixel tags, and similar technologies to collect usage information and improve our services.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• Receive information about how your data is processed

6.2 Correction and Updates

• Update your profile information at any time
• Correct inaccurate personal information
• Request correction of information you cannot change yourself

6.3 Deletion and Restriction

• Delete your account and associated data
• Request deletion of specific information
• Restrict processing of your personal information

6.4 Objection and Withdrawal

• Object to processing based on legitimate interests
• Withdraw consent for marketing communications
• Opt out of automated decision-making

6.5 Exercising Your Rights

To exercise these rights, contact us through the methods provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

7.1 Active Accounts

While your account is active, we retain your information to provide ongoing services and improve your experience.

7.2 Inactive Accounts

If you don't use your account for an extended period, we may deactivate it and delete certain information while retaining some data for legitimate business purposes.

7.3 Account Deletion

When you delete your account, we remove your profile and personal information, though some data may be retained for:

• Legal compliance and dispute resolution
• Fraud prevention and security
• Aggregated analytics (anonymized)
• Backup systems (temporarily)

7.4 Legal Obligations

We may retain certain information longer when required by law, such as financial records for tax purposes or data needed for ongoing legal proceedings.

8. International Data Transfers

BiCupid operates globally, and your information may be transferred to and processed in countries other than your own:

8.1 Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

8.2 Data Processing Locations

Your data may be processed in the United States, European Union, and other countries where we or our service providers operate. We ensure all processing locations provide adequate protection for your personal information.

9. Children's Privacy

BiCupid is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18.

9.1 Age Verification

We implement age verification measures to prevent underage users from accessing our platform. If we discover that a user is under 18, we will immediately delete their account and associated information.

9.2 Parental Concerns

If you believe your child has created an account on BiCupid, please contact us immediately so we can remove the account and delete any associated information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

10.1 Notification of Changes

When we make material changes to this policy, we will:

• Post the updated policy on our website
• Send email notifications to registered users
• Display prominent notices on our platform
• Update the "Last Modified" date at the top of this policy

10.2 Continued Use

Your continued use of BiCupid after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may delete your account.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Additional Resources